Delivery Options

We have a number of delivery options, each has advantages and disadvantages over another. Listed below are the various options along with further info about and links to the terms & conditions for each option.


Live Animal Courier

Our Live Animal Courier option makes use of our sister company, Animalcourier.co.uk who are also part of the tarantulabarnGroup.

Animalcourier.co.uk have been established since 2009 and are authorised by the Animal Health and Veterinary Laboratories Agency (AHVLA), a division of DEFRA.

For ANY commercial movement of animals, the law states a person must be authorised. This includes where payment is made to someone to transport an animal, whether a contribution, in full or with profit or loss.

Covered by goods in transit and animal custody & control insurance, along with their own ‘original’ self-insure scheme, you can be sure any event caused by animalcourier.co.uk will be covered.

Full cover details, along with further details and a LIVE GPS TRACKING page (the first to do so in this area) can be found at the animalcourier.co.uk website.
In addition, price quotes can be obtained here, and will be displayed automatically at checkout, no messing with chargeable options or being hit with extra fees due to selecting the wrong ‘shipping item’.


Invert Special Delivery

Inverts are animals that do not have an internal backbone, such as tarantulas and snails.

The law on animal transport does not apply to this group of animals, so in theory they are unregulated.

However, even where some transport agents allow these animals to be shipped via their services, we prefer to restrict shipping to meet our own standards.

We do make available our live animal courier, but recognise that not only could this be cost prohibitive, thus denying these animals caring homes, they are in fact able to handle other methods with much less stress, or in some case none at all.

With our Invert service, we package all animals in containers suitable to the species, and transport them to the Royal Mail office ourselves. Here they are registered into the system and a tracking number provided, which is available in your order history.

This package then starts its priority journey to you via Royal Mail Special Delivery, guaranteed arrival by 1pm the following day, with a signature being required.

In addition to the general T&C on the Royal Mail  website, the following applies.

  1. Tarantulabarn Exotics acts on your behalf in submitting any packages for transport.
  2. You must ensure that some one is available on the day of delivery in order to sign for the package
  3. Compensation for late arrival of Live Invert packages is limited to the shipping price paid during the checkout process.
  4. Should you fail to make available someone to sign for the package, then no compensation for late arrival can be considered. In addition, our DOA guarantee terminates at the delivery deadline, and no claims will be considered.


Next Day Service

Dry goods are basicly any tangable item we sell that is not alive.

This includes Vivariums, rocks, substrates, lamps, heaters.....

Dry goods can be sent via our next day service, which is tracked.

Orders completed by the deadline are packaged and sent on the chosen service.

A signature will be requiered on delivery.

In addition to the general T&C on the Royal Mail  website, the following applies.

  1. Tarantulabarn Exotics acts on your behalf in submitting any packages for transport.
  2. You must ensure that some one is available on the day of delivery in order to sign for the package


Collect from Shop

You are welcome to visit us at our shop in Sussex to collect any purchase.

In the case of Live animals, you are welcome to arrange your own courier to collect on your behalf.

All personal visits to our shop should be made with in the open hours listed on this site.

It may be possibe to make arrangements outside these hours, but only prior to placing any order.

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