Terms & Conditions


Welcome to our website. When visiting our site you agree to our terms and conditions. Those terms and conditions set out how we trade, what you can expect from us and what we expect of you. Our privacy policy regulates our use of any information you give us. The conditions of use set out how you can use our website. The returns policy sets out how to return items for a whole host of reasons.

If you find that you cannot agree with any section of either our terms and conditions, privacy policy, conditions of use or returns policy, we respectfully request that you kindly do not visit our website.


So, what do some of the words in these terms and conditions mean? The term ‘Tarantulabarn Exotics’ or ‘we’ or ‘us’ signifies the site’s owner whose contact details are listed below under the heading ‘Our Address’. The term ‘you’ relates to the visitors, readers or users of this site. The browsing of the website is strictly subject to the following terms of use. The content visible on the pages of website are meant for your general information and use only and it might be subject to further changes without any notifications.

Neither we nor any third parties are responsible for providing any guarantee in so much as timing, performance, accuracy completeness or authenticity of information or materials found or being offered on this site, for any specific purpose. We also accept no liability in the event of error, omission or inaccuracies are found in any information provided. Your use of any information or materials on this website is at your own risk and the company shall not be liable anyhow. It is entirely your responsibility to ensure whether the products, services or information meets your specific requirements or not.

This website may contain licensed material. However, the design, layout, look, appearance and graphics don’t fall under the reach of such licensing. Reproduction of any part is strictly prohibited as per the copyright notice, which forms a major part of this terms and conditions. Unauthorized or unlicensed use of website may result in criminal offenses. Our site might also feature some links to other websites. The links are given for your convenience only and do not imply endorsement by us. We are not at all responsible for the content of the linked websites. These terms and conditions are subject to English Law, but do not affect your rights under the Sale of Goods Act 1979, the Consumer Protection (Distance Selling) Regulations 2000 and the Supply of Goods and Services Act 1982.


We reserve the right to make additions and alterations to the terms and conditions any time. As a user of our site, it is your sole responsibility to ensure that you are accustomed to our current terms and conditions.

Limitations of Liability

There are many types of information given on this site, which are available free of charge. You should understand that we will, in no way, be held accountable if the content of this site is found unauthentic. We endeavour to ensure that all the information given on the site is true and accurate. However, as we are an on-line store, in a fast moving sector, all the information including the products, images and features are liable to changes. We try to make sure that all the information is true and up to date.

Most of the products offered by us are covered by manufacturer’s warranties. Whilst we help customers in making good use of warranties, in no way can we be held accountable for any issues that may happen as a result of product purchase. In any event, we will not be held accountable for any direct or indirect damage or loss arising in connection with the site.

The product images available on this site are for illustrative purposes and may differ from the actual product. We provide no guarantee on the correlative compatibility of products, sold on any single order. It is the sole responsibility of the buyer to ensure that the products purchased by him or her are suited for the desired purpose. Advice sought by the individuals in this regard from our site may be shared but we don’t guarantee the accuracy of this advice unless we have proper access to the working system and carry out a complete equipment inspection.


We strive to protect the privacy of our customers in line with the Data Protection Act 1998. Whilst we ask for personal data from you as part of the order process, we never divulge the details with any third party until and unless agreed by yourself.

The personal data or information collected from you, including contact number, email address or name will be used for the purpose of fulfilling your order, sending invoices, sending you our newsletter etc. If you no longer want to receive any newsletter or marketing communication from us, you can contact us anytime to be removed from the marketing contact list.

For more detailed information about the data we collect, how we store it and how we may use it, please see our Privacy Policy.


Products listed on this site are normally available from stock. To aid purchases, a stock level is shown, and orders are placed on the basis of this stock level. In the unfortunate event that the stock level reported is not in line with our physical stock, we will contact you with the available options, such as refunds or backorder.

Due to the nature of some products, we reserve the right to refuse any order, with or without giving reason. Where we do refuse an order, a full refund will be made without delay.

Products marked as ‘special order’ or ‘custom made’ are not subject to the distance selling regulations, nor are books, magazines or other publications and as such we encourage you to make sufficient investigations to ensure they meet your needs, and are to the specification required, prior to placing the order. Further statutory rights remain, unless stated.


All prices given on our site are shown in UK Pounds and inclusive of any taxes, but exclude delivery charges. The total cost for your products will be shown in the shopping cart, and delivery charges can be seen during the checkout process, where you can select your own choice of service.

We reserve the right to adjust our pricing any time including after any order has been placed, which can occur due to an error in publishing the price of the goods. If such a change does occur, we will keep you informed about the exact pricing and give you the option to cancel without charge, your order if you wish.

All goods will remain the property of Tarantulabarn Exotics until and unless full payment is made. All payments made through Paypal or other card processing partners are processed in UK pounds . We accept all the major Credit and Debit card as payment method. In any event full cleared payment must be made prior to the dispatch of goods or commencement of service.


By placing and order, and selecting a delivery option, you confirm that you have read and understood any applicable conditions listed on the ‘Delivery Options’ page, and, if stated, any additional terms on the providers website.


We send goods out Monday to Thursday on standard services. Any order placed and paid for prior to noon will be dispatched that same day for delivery the following day.

If a Saturday delivery is available and you select it, and your order is placed and paid for by noon on a Friday, we will send your goods according to the service provider’s timetable. Orders placed with a Saturday delivery option, on a Monday through Thursday will be held and dispatched to arrive on the next available Saturday.

Live Animal Courier delivery is dispatched at the beginning of the run, but your estimated date and time of delivery will be notified to you by the courier direct.

All our delivery services require a signature. Please ensure someone is available to take delivery of your order. You should check the number of packages against the carrier’s sheet, that all packages are intact and not damaged and are all for you.


The return Policy of Tarantulabarn Exotics in no way affects the Statutory Rights.
Full details of our return policy can be found on our ‘Returns’ page
This policy explains what is covered, how to return goods, and what can be expected of us. It also explains the actions you need to take.

The address to send Correspondence to is

Tarantulabarn Exotics
6 Seadown Parade
West Sussex
BN15 9TP
01903 765093
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